Our Approach to Coffee Returns

Coffee is a food product with individual flavour characteristics. Taste preferences are subjective, and a difference in personal taste does not automatically mean that a product is defective.

We take product quality seriously and want every customer to have a positive experience with Olchi Coffee.

Change-of-Mind Returns

If you change your mind about a purchase, your rights depend on the type of product and whether a statutory cancellation exception applies.

For eligible online purchases, you generally have 14 days from the day after receiving the goods to notify us that you wish to cancel.

You then have a further 14 days to return the eligible goods.

Unopened products should be returned in their original, unused and intact packaging.

Opened coffee products are not accepted for voluntary change-of-mind returns.

Where a product is supplied sealed and is genuinely unsuitable for return for health protection or hygiene reasons once unsealed, the statutory cancellation exception may apply.

We will apply any statutory exception only where its legal requirements are met.

Nothing in this policy removes any consumer rights that cannot legally be excluded.

Flavour Preferences

Coffee flavour is subjective and may vary depending on brewing equipment, water, grind size and personal preference.

A product that tastes different from what a customer expected is not automatically faulty, provided it matches its description and is of satisfactory quality.

We therefore do not offer voluntary refunds simply because a customer does not enjoy the flavour of a correctly supplied coffee product.

Damaged, Defective or Incorrect Orders

If you receive a damaged, defective or incorrect product, please contact us at:

olchi.mc@gmail.com

Please provide your order number and a description of the problem. Photographs are helpful where relevant.

We will investigate and provide an appropriate remedy in accordance with your statutory rights.

Depending on the circumstances, this may include a replacement, repair where applicable, price reduction or refund.

Order Cancellation

Please contact us as soon as possible if you wish to cancel an order before dispatch.

We will do our best to stop the order, although cancellation cannot be guaranteed once it has been dispatched.

This does not affect any statutory cancellation rights that apply to your purchase.

Refunds

Approved refunds will normally be made to the original payment method.

Where a statutory refund is due, it will be processed within the applicable legal timeframe.

Any applicable standard delivery charges will also be refunded where required by law.

Return Shipping

Where a customer exercises an applicable statutory cancellation right, the customer may be responsible for direct return costs if this was communicated before purchase.

Where goods are faulty, damaged or incorrectly supplied, Olchi Coffee will cover reasonable return costs where required by law.

Your Statutory Rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 or other applicable consumer protection legislation.